Effective Date: 02/01/2024

The Solar Brokers (“we,” “us,” or “our”) are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, including when you visit our website, engage our services, or communicate with us.

1. Information We Collect

1.1 Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, phone number, and business details when you:

• Contact us via our website, email, or phone;
• Request a consultation or quote;
• Engage our services.

1.2 Technical Information: When you visit our website, we may collect certain technical information automatically, including your IP address, browser type, operating system, and pages viewed. We may also use cookies and similar tracking technologies to enhance your experience on our site.

2. How We Use Your Information

2.1 Providing Services: We use your personal information to provide you with the services you have requested, including consultations, project support, and connecting you with third-party installers and finance partners.

2.2 Communication: We may use your contact information to send you updates, newsletters, or other information related to our services that we think may be of interest to you. You can opt-out of these communications at any time by following the unsubscribe instructions in our emails.

2.3 Improving Our Services: We may use technical information to analyze website traffic, understand user preferences, and improve the functionality and content of our website.

2.4 Legal Obligations: We may process your personal information to comply with legal obligations, such as maintaining records for tax purposes or responding to lawful requests from public authorities.

3. Sharing Your Information

3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as solar installers, finance partners, or IT service providers. These third parties are contractually obligated to protect your information and use it solely for the purposes we specify.

3.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information.

4. Data Security

4.1 Protection Measures: We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

5.1 Retention Period: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

6.1 Access and Correction: You have the right to access the personal information we hold about you and request that it be corrected if it is inaccurate or incomplete.

6.2 Deletion and Objection: You may also request that we delete your personal information or object to its processing under certain circumstances, subject to legal obligations.

6.3 Data Portability: Where applicable, you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.4 Withdraw Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@thesolarbroker.uk.

7. Third-Party Links

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@thesolarbroker.uk